We’re delighted again to be awarded the Platinum Trusted Service Award by Feefo, the reviews, ratings and customer analytics platform. This independent badge of excellence recognises exceptional customer service, based on real ratings by verified customers.
The award acknowledges those businesses which consistently demonstrate dedication to delighting their customers, having met the exacting Feefo ‘Gold’ standard for at least three years in a row.
Henry Catchpole, CEO of Inform Direct commented: “It’s a great honour again to receive this award from Feefo, especially because it reflects real feedback from accountants and business owners who use our software.
“We are particularly pleased to see that the vast majority of reviewers gave us the highest available rating for their customer experience, which is the best possible tribute to the exceptional work of our customer support team.
A better way to manage company secretarial work
Inform Direct is the perfect tool to help make company secretarial work a whole lot easier:
> Manage details of officers, PSCs and shares
> Automatic updates to statutory registers
> Easy filing of forms with Companies House
> Create documents from 400+ templates
> Backed by dedicated, passionate support
“Not only are they experts in the complexities of company secretarial work, but the customer support team shares a passion to enable our customers – whether new or long-standing – to get the absolute best from the Inform Direct product. They take great pride in delivering the best service for every customer and are most skilfully backed by our product development team, who put our users at the heart of everything they build.
“On behalf of everyone at Inform Direct I’d like to thank all our fantastic customers for their enthusiasm, continued support and making what we do so enjoyable. Both in our product and how we support customers, we’re committed to doing even more to help our customers manage their company secretarial responsibilities. We have exciting plans for 2022, but we’re also always keen to hear your ideas for what we can do better!”
Congratulating Inform Direct on a hat trick of Platinum Award success, Kim Burgess, Head of Customer Success at Feefo, said: “The Trusted Service Awards recognise companies who above and beyond to provide the very best customer experience. I’m so impressed by how our customers have overcome the challenges of the past two years. A particular congratulations to our Platinum Trusted Service winners. It’s an extremely tough challenge.”
Read our customer reviews and see why so many accountants and business owners are pleased they’ve chosen to manage their company secretarial work with Inform Direct.
Inform Direct makes it quick and easy to maintain statutory registers, manage company records and submit filings to Companies House at the touch of a button.