FAQs A helping hand
Please find below the answers to the most common questions about Inform Direct.
Try selecting an FAQ category or using the search box below to narrow the list of FAQs or if you have a question that is not answered anywhere please get in touch with us.
Frequently Asked Questions View all FAQsInform Direct is an online software service that allows you to manage your company statutory records simply and efficiently.
It allows you to maintain records of your company's officers, shareholders and PSCs. Any changes that require notification to Companies House are automatically submitted electronically. This includes appointment of new officers; termination of officers; change of an officer's details; adding a new PSC or removing a PSC; updating PSC details; allotment of shares and share reorganisation transactions. Inform Direct can also electronically file changes to company details (such as registered office, accounting reference date and single alternative inspection location); changes to your company name; filing of micro-entity and dormant company accounts and incorporation requests.
Each year your company is required to submit a confirmation statement (formerly an annual return) to Companies House. Our software makes this quick and easy by using the records you have maintained in Inform Direct to file your confirmation statement in just a few simple steps. Inform Direct also updates and maintains your statutory registers and monitors time-critical events, alerting you to take action when required.
With Inform Direct you have no need to understand which Companies House forms need to be submitted or how to fill out any of the Companies House forms currently supported. Inform Direct takes you step by step through any changes you are making to your company records and electronically submits the data to Companies House once you confirm the changes. Our clever software will also suggest documents that may be required to support your transaction. It can produce over 350 different documents, including template board minutes and resolutions, company letters, forms and certificates and these will be pre-populated with the information you entered when completing your transaction, so you won't need to enter it all again.
In addition to all of the above great features, Inform Direct offers each account:
Yes, Inform Direct is a Companies House authorised service. This authorisation enables Inform Direct to electronically exchange data direct with Companies House.
You can read our full terms & conditions here Terms of Service
Inform Direct automatically recognises which changes you make need to be submitted to Companies House. With your approval, wherever possible it will electronically submit these changes to Companies House using the Companies House electronic interchange system. For forms where Companies House does not allow electronic filing, Inform Direct will fully pre-populate a paper form that you can post to Companies House.
Inform Direct supports each of the following forms for limited companies:
You can also file audit exempt micro-entity accounts using Inform Direct.
Inform Direct supports each of the following forms for LLPs:
Inform Direct currently supports private companies limited by shares; public limited companies; private companies limited by guarantee; limited liability partnerships (LLPs); unlimited companies with share capital and community interest companies. It supports companies that have been incorporated in England and Wales, Wales only, Scotland and Northern Ireland.
With regards to share capital, the current version of Inform Direct supports companies that have:
Future versions of Inform Direct will also support other company types including:
Yes. We store your data securely in a third party hosted UK data centre. Access to the data halls is restricted to employees and agents of the third party that need access to provide the data centre to us.
Any data you enter into your Inform Direct account is protected with SSL Encryption Certificates (secure socket layer technology) issued by leading certificate authority Verisign. This ensures all data you enter is encrypted when it is transmitted to the Inform Direct data centre.
If you are a subscriber you can further enhance the security of your Inform Direct account by using two-step verification. Adding a second verification step makes your account far less vulnerable to attack by a hacker. Knowing your password alone is not enough. In addition, they need access to your smartphone in order to provide the unique, randomly generated six-digit verification code.
Read more about our commitment to security.
We have made changes to be compliant with the General Data Protection Regulations (GDPR).
You can read more about what changes have been made here.
For more information about GDPR, please see the Information Commissioner’s website.
Simply click here to access Inform Direct and use the simple software to manage your company statutory records or submit your Companies House confirmation statement with ease.
Inform Direct is an online service and you do not need to download any software. You can access it online 24/7 using your browser.
All you will need to get started is your Companies House authentication code. If you don't have your authentication code, it is easy to get a reminder sent out to your company's registered office address. When you start using Inform Direct and we ask for your authentication code, select the 'What's this?' link. We will ensure a reminder code is sent out to you and you should receive this at your company's registered office address within a day or two.
Yes - as an Inform Direct subscriber you are able to save a process and generate documents prior to submitting to Companies House. Then following approval (from your client, or internally) you can simply pick the process back up and complete it, which will submit it to Companies House where applicable.
This is available for:
*The ability to save a process, review and obtain approval and then return to the process to make any required amendments and complete it is also available to Pay As You Go users when they are preparing and filing micro-entity accounts.
Yes – if you are a subscriber you can use two-step verification to add an additional layer of security to your Inform Direct account.
Two-step verification requires you to provide two ways of proving your identity when you try to log in to your account. The first step of the login process requires you to enter your email address and password. The second additional step requires you to enter the verification code that you will receive from the authenticator app installed on your phone. This second step means that your account with Inform Direct is both more difficult to attack and a less attractive target, as to gain access a rogue individual would need to know not only your password but also have access to your phone.
The ability to apply two-step verification to your account is just one of a range of benefits available to users paying a subscription and is not available to users operating Inform Direct on a Pay as You Go basis.
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