Inform Direct wins Feefo Platinum Trusted Service Award

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We’re delighted to be awarded the Platinum Trusted Service Award by Feefo, the reviews, ratings and customer analytics platform. This independent seal of excellence rewards exceptional customer service, based on real ratings by genuine, verified customers.

Feefo have selected Inform Direct as one of the first winners of the new Platinum Trusted Service Award, a recognition of those businesses which have demonstrated a consistent commitment to delighting customers – and meeting Feefo’s ‘Gold’ standard – for at least three consecutive years.

Henry Catchpole, CEO of Inform Direct commented: “We’re delighted to receive this new award from Feefo, especially so as it’s based on the feedback of real customers of our software.”

“This award, and particularly the fact that the vast majority of reviewers gave us the highest possible rating for their customer experience, is a testament to the amazing work of our customer support team, who pride themselves on providing an exceptional experience for every customer, every time.

“The team here are experts in the fine details of company secretarial work, which enables them to offer an unrivalled service. More than that, they consistently display the sincere desire to help our users get the absolute best from Inform Direct.

“In all areas of our business, we put the customer first. Our software, built with the customer at the heart, continues to develop based on excellent ideas from our users – and we have many great new features and enhancements planned for 2020 to make life easier for business owners and their accountants.

Feefo Platinum Trusted Service Award

“I’d like to thank all our customers for their kind words, their continued support and for making what we do so rewarding.”

Congratulating Inform Direct on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies that go beyond the norm in customer experience and generate great feedback from happy customers.”

“Feefo is all about powering up customer experience, which is why we have introduced our new Platinum category. Our new Platinum award is earned by companies that achieve a Gold rating in three consecutive years. It’s a tough challenge and very-well deserved by those that earn it.”

Read our customer reviews and see why so many people are pleased they’ve made the choice to manage all their company secretarial work via Inform Direct.


All companies are required to maintain up to date company records. Inform Direct is the perfect tool for companies and accountants to help you easily keep everything up to date.


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