Inform Direct wins Feefo Gold Trusted Service Award for Third Consecutive Year

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We’re thrilled to have again been awarded the Gold Trusted Service Award by Feefo, the ratings, reviews and customer analytics platform. An independent seal of excellence, the Trusted Service award recognises exceptional customer service based on genuine reviews by verified customers.

Henry Catchpole, CEO of Inform Direct commented: “We’re delighted again to receive this award from Feefo, particularly so as it reflects the views of new and existing users of our software.

“The fact that the great majority of reviewers gave us the highest available rating for their customer experience is a testament to the excellent work of our customer support team, who are dedicated to providing an exceptional experience for every customer.

“Not only are they experts in the intricacies of company secretarial work, but share a ‘can do’ attitude and a real desire to help our users get the absolute best out of the software. Their ongoing commitment to unrivalled customer service is the reason we’ve won this award three years in a row.

“More generally, we aim to put the customer at the heart of everything we do, designing our software to make life easier for business owners and their accountants. As we share our parallel business journeys, it’s great to see their own businesses grow and succeed, in some small part because they’ve chosen excellent software to support them.

Feefo Trusted Service Award

“Our wonderful customers, both new and long-standing, give us back so much – including some great ideas about ways in which we can help them more. We have some exciting plans for the rest of 2019, with various planned features in response to user suggestions.”

Congratulating Inform Direct on winning this year’s award, Matt West, CEO at Feefo, commented: “The Trusted Service award has always been about recognising those companies that excel beyond the norm. This year we’ve seen many remarkable businesses leveraging the full potential of Feefo to provide outstanding levels of experience for their customers – and rightly being awarded our most prestigious accreditation.”

Take a look at some of the customer reviews of Inform Direct and see why so many people are happy they’ve made the choice to manage all their company secretarial work on our platform.

All companies are required to maintain up to date company records. Inform Direct is the perfect tool for companies and accountants to help you easily keep everything up to date.

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