We’re enormously pleased that Inform Direct has again been awarded the Platinum Trusted Service Award by Feefo, the independent reviews, ratings and customer analytics platform. This objective seal of excellence recognises outstanding customer service, based on ratings from real, verified customers.
The award acknowledges those businesses which consistently demonstrate a commitment to customer satisfaction, having met the exacting Feefo ‘Gold’ standard for at least three consecutive years.
Henry Catchpole, CEO of Inform Direct commented: “It’s a great honour again to receive this award from Feefo, in particular because it reflects feedback from real users of our software.
“The fact that the vast majority of reviewers gave us the highest possible rating both for our product and their customer experience is a tribute to the exceptional work of our team, in designing our software around the customer and providing unrivalled support.
“As well as being company secretarial experts, the customer support team pride themselves on delivering the best service for each customer, every time. And everyone at Inform Direct, whatever their role, is focused on delivering the absolute best for our users.
A better way to manage company secretarial work
Inform Direct is the perfect tool to help make company secretarial work a whole lot easier:
> Manage details of officers, PSCs and shares
> Automatic updates to statutory registers
> Easy filing of forms with Companies House
> Create documents from 400+ templates
> Backed by dedicated, passionate support
“On behalf of the whole team I’d like to thank our wonderful customers, both new and long-standing, accountants and business owners, who give us back so much – including excellent ideas for ways in which we can help them more. We have some exciting plans for 2021, with various planned new features in response to user suggestions.”
Congratulating Inform Direct on the repeat award win, Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies that are outstanding in customer experience and generate great feedback from happy customers.
“This year, despite the incredible challenges of a global pandemic, so many companies using Feefo have continued to provide remarkably high levels of service and they deserve a huge amount of credit for what they have achieved.
“I’m confident that throughout 2021 we’ll see even greater customer experience achievements from our partners as we return to something like business-as-usual.”
Read our customer reviews and see why so many people, both new to company secretarial work and experienced professionals, have chosen to use Inform Direct.
Inform Direct makes it quick and easy to maintain statutory registers, manage company records and submit filings to Companies House at the touch of a button.