Inform Direct celebrates Feefo Platinum Award

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Inform Direct has again won the Feefo Platinum Trusted Service Award, an independent standard which recognises exceptional customer service. This badge of excellence, awarded by the global customer reviews and insights platform, is solely based on real ratings by verified customers.

Feefo established the Trusted Service Awards to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The pinnacle Platinum Trusted Service Award celebrates consistent dedication to customer satisfaction, awarded exclusively to businesses that have achieved the exacting ‘Gold’ standard for at least three consecutive years.

Henry Catchpole, CEO of Inform Direct commented: “We are delighted again to receive this award from Feefo, based as it is on aggregated feedback from real Inform Direct users.

A better way to manage company secretarial work

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“It is a great source of pride that Inform Direct has won the Platinum Trusted Service award in every year it has been attainable. That is spearheaded by the amazing work of our Customer Support Team, who are both expert in company secretarial practice and consistently dedicated to our customers, whether new or long-standing.

“Everything we do is driven by what will enhance our users’ experience, in every customer interaction and across product design and delivery. In whatever role, our team see themselves as an extended part of the Customer Support Team, taking responsibility in our own sphere of work for delivering excellence to our users.

Feefo Award 2023

“I’d like to thank our wonderful customers, on behalf of everyone at Inform Direct, for making what we do so rewarding. Your enthusiasm for and dedication to your own clients inspires us always to be the best we can be. It is simply a joy to work with you all.

“We’re also committed to doing more to help our customers manage company secretarial work for clients. We’re always keen to hear ideas for what we can do better, and in 2023 will be utilising new ways to listen, understand and deliver what our customers want.”

Congratulating Inform Direct, Feefo CEO Tony Wheble said: “The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers.

“A particular congratulations to Inform Direct for winning a Platinum Trusted Service Award by providing great customer service consistently over a number of years. I look forward to seeing them continue to achieve next year and beyond.”

Take a look at our customer reviews and see why so many accountants and business owners choose to manage company secretarial work the easy way in Inform Direct.

Inform Direct makes it quick and easy to maintain statutory registers, manage company records and submit filings to Companies House at the touch of a button.

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